Malene Rydahl is an author, speaker and coach specialized in wellbeing and job performance. In this Challenge, our expert gives you all the advice and the tools you need for successful workplace communication in the digital age.
10 lessons
Challenge is a professional Bootcamp to get you at the top of your game. We’ve chosen these speakers carefully, so you have no excuses when it comes to giving your career a boost. Get new episodes aimed at coaching you on a specific theme such as stress management, productivity, remote working, or public speaking.
10 lessons
Studies show that our happiness depends upon the quality of our relationships. Today, however, such quality is threatened by an increasing number of communication channels. In this first episode, Malene Rydahl helps you better understand—and master—the new rules of communication.
Lesson 1 • 4mnWith email, Instagram, Facebook, and text messaging, the number of communication channels available is a double-edged sword. How can you stand out from the crowd and make sure your voice is heard? Successful remote communication first requires an understanding of how your intended audience prefers to communicate.
Lesson 2 • 5mnYou've found the correct medium for your message, but how can you ensure it will be favourably received? Here Rydahl explains how to write a great message with just a few simple techniques. At the end of the episode, you’ll be on your way to writing effective messages, attracting your audience’s attention and avoiding the spam folder.
Lesson 3 • 5mnOnce you’ve hit send, there is nothing more frustrating than watching your inbox for a reply that never comes. This episode looks at what’s behind the unanswered message, a very common experience in today’s digital world. Your first lesson to master? It's nothing personal!
Lesson 4 • 5mnWhen a message goes unanswered, it’s tempting to fall into a spiral of self-doubt. What’s with the silence? Am I to blame? To prevent such paranoia, Rydahl shares her "omnichannel checklist": 6 questions that will help you better understand what might have gone wrong.
Lesson 5 • 5mnFollowing up an unanswered message shouldn’t be daunting: on the contrary, this gesture demonstrates motivation and determination on your part. If done well, follow-up messages are bound to spark interest. In this episode, our expert introduces you to the subtle art of follow-up messages so you can get the response you’ve been waiting for.
Lesson 6 • 4mnMessage writing is often a bit of a balancing act, where an either overly formal or mistakenly familiar tone can quickly spell disaster. In that way, digital communication follows the same rules as a face-to-face conversation. But when you throw salutations, emoticons and message length into the mix, finding the right tone is challenging.
Lesson 7 • 5mnOn average, 50% of people expect an answer in under three hours! How can we meet this often impossible demand, especially when faced with an increasing number of messaging systems? To manage the challenges efficiently and sustainably, Rydahl recommends focusing on priorities and communication channels.
Lesson 8 • 4mnThanks to virtual communication, many people don’t think twice before sending off a message. And that can be a problem: when communicating becomes addictive, much-needed downtime is seriously neglected. In this episode, Rydahl offers 3 practical steps towards getting back control and learning how to disconnect.
Lesson 9 • 5mnIn the final episode, our expert addresses the issue of "response systems". Which one are you? Laid-back or stressed out? What time of day—or night—do you usually respond to messages? The key to quality relationships involves adapting your response system to find a way of communicating that is sustainable and healthy for all parties.
Lesson 10 • 5mnA quick movement of the enemy will jeopardize all questions asked five judges
Les émotions, un truc de fragile ? Au contraire : elles sont une de vos plus grandes forces.
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