Communicate remotely

Malene Rydahl is an author, speaker and coach specialized in wellbeing and job performance. In this Challenge, our expert gives you all the advice and the tools you need for successful workplace communication in the digital age.

10 lessons

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Lessons

10 lessons

The new rules of communication
The new rules of communication

Studies show that our happiness depends upon the quality of our relationships. Today, however, such quality is threatened by an increasing number of communication channels. In this first episode, Malene Rydahl helps you better understand—and master—the new rules of communication.

Lesson 1 • 4mn
Finding the right channel
Finding the right channel

With email, Instagram, Facebook, and text messaging, the number of communication channels available is a double-edged sword. How can you stand out from the crowd and make sure your voice is heard? Successful remote communication first requires an understanding of how your intended audience prefers to communicate.

Lesson 2 • 5mn
Writing a good message
Writing a good message

You've found the correct medium for your message, but how can you ensure it will be favourably received? Here Rydahl explains how to write a great message with just a few simple techniques. At the end of the episode, you’ll be on your way to writing effective messages, attracting your audience’s attention and avoiding the spam folder.

Lesson 3 • 5mn
Why you get no answer
Why you get no answer

Once you’ve hit send, there is nothing more frustrating than watching your inbox for a reply that never comes. This episode looks at what’s behind the unanswered message, a very common experience in today’s digital world. Your first lesson to master? It's nothing personal!

Lesson 4 • 5mn
How to cope with non response
How to cope with non response

When a message goes unanswered, it’s tempting to fall into a spiral of self-doubt. What’s with the silence? Am I to blame? To prevent such paranoia, Rydahl shares her "omnichannel checklist": 6 questions that will help you better understand what might have gone wrong.

Lesson 5 • 5mn
How to get a response
How to get a response

Following up an unanswered message shouldn’t be daunting: on the contrary, this gesture demonstrates motivation and determination on your part. If done well, follow-up messages are bound to spark interest. In this episode, our expert introduces you to the subtle art of follow-up messages so you can get the response you’ve been waiting for.

Lesson 6 • 4mn
Finding the right tone
Finding the right tone

Message writing is often a bit of a balancing act, where an either overly formal or mistakenly familiar tone can quickly spell disaster. In that way, digital communication follows the same rules as a face-to-face conversation. But when you throw salutations, emoticons and message length into the mix, finding the right tone is challenging.

Lesson 7 • 5mn
It takes time to communicate well
It takes time to communicate well

On average, 50% of people expect an answer in under three hours! How can we meet this often impossible demand, especially when faced with an increasing number of messaging systems? To manage the challenges efficiently and sustainably, Rydahl recommends focusing on priorities and communication channels.

Lesson 8 • 4mn
Being less reachable to be reached better
Being less reachable to be reached better

Thanks to virtual communication, many people don’t think twice before sending off a message. And that can be a problem: when communicating becomes addictive, much-needed downtime is seriously neglected. In this episode, Rydahl offers 3 practical steps towards getting back control and learning how to disconnect.

Lesson 9 • 5mn
Building your response system
Building your response system

In the final episode, our expert addresses the issue of "response systems". Which one are you? Laid-back or stressed out? What time of day—or night—do you usually respond to messages? The key to quality relationships involves adapting your response system to find a way of communicating that is sustainable and healthy for all parties.

Lesson 10 • 5mn
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