Once you’ve hit send, there is nothing more frustrating than watching your inbox for a reply that never comes. This episode looks at what’s behind the unanswered message, a very common experience in today’s digital world. Your first lesson to master? It's nothing personal!
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When a message goes unanswered, it’s tempting to fall into a spiral of self-doubt. What’s with the silence? Am I to blame? To prevent such paranoia, Rydahl shares her "omnichannel checklist": 6 questions that will help you better understand what might have gone wrong.Lesson 5 • 5mn
Following up an unanswered message shouldn’t be daunting: on the contrary, this gesture demonstrates motivation and determination on your part. If done well, follow-up messages are bound to spark interest. In this episode, our expert introduces you to the subtle art of follow-up messages so you can get the response you’ve been waiting for.Lesson 6 • 4mn
Message writing is often a bit of a balancing act, where an either overly formal or mistakenly familiar tone can quickly spell disaster. In that way, digital communication follows the same rules as a face-to-face conversation. But when you throw salutations, emoticons and message length into the mix, finding the right tone is challenging.Lesson 7 • 5mn